Privacy Policy

Last updated: 4 August 2026

TheProGinge respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how personal information is collected and used when you visit this website or purchase something through the TheProGinge online store.

1. Who is responsible for your information?

TheProGinge is responsible for deciding how and why your personal information is used.

For privacy questions or requests, contact:

Email: theprofessionalginge@gmail.com

2. Information collected when you place an order

When you purchase something through the website, information may be collected including:

• Your name
• Your email address
• Your billing address
• Your delivery address
• Your telephone number, where provided
• Details of the products you order
• Your order history
• Payment status and transaction information
• Communications relating to your order

Payment card details are processed securely by the payment provider connected to Squarespace Commerce. TheProGinge does not receive or store your complete payment card details.

3. Information collected when you visit the website

Squarespace may automatically collect limited technical information needed to operate, protect and improve the website.

This may include:

• Your browser and device type
• Your IP address
• Pages you visit
• The date and time of your visit
• Referring websites
• Shopping basket and checkout activity
• Information collected through cookies

This information is generally used to keep the website secure, enable shopping and checkout functions, identify technical problems and understand basic website performance.

4. How your information is used

Your personal information may be used to:

• Process and fulfil your order
• Take and confirm payment
• Deliver your purchase
• Send order confirmations and delivery updates
• Respond to questions about an order
• Process returns, replacements or refunds
• Prevent fraud and protect the website
• Maintain financial, tax and business records
• Comply with legal obligations

Your information will not be used for email marketing unless you separately and clearly choose to receive marketing communications in the future.

TheProGinge does not sell or rent your personal information.

5. Legal reasons for using your information

Personal information is only used where there is a lawful reason to do so.

The main lawful reasons are:

Contract

Information is used when it is necessary to process, fulfil or manage an order placed with TheProGinge.

Legal obligation

Certain order and transaction records must be kept to comply with accounting, tax, consumer protection and other legal requirements.

Legitimate interests

Limited information may be used where reasonably necessary to operate and protect the website, prevent fraud, manage the business and improve the purchasing experience.

Consent

Where non-essential cookies or similar technologies are used, they will be activated on the basis of your consent where required.

6. Who your information may be shared with

Information is only shared where necessary to operate the store or complete your order.

This may include:

• Squarespace, which hosts the website and provides its commerce tools
• The payment provider used to process your transaction
• Delivery companies and postal services
• Product fulfilment providers, where used to prepare or dispatch your order
• Professional advisers such as accountants
• Government authorities where disclosure is legally required

These organisations only receive the information reasonably required to provide their service or fulfil a legal obligation.

7. Squarespace

This website is hosted by Squarespace.

Squarespace provides the website platform, shopping basket, checkout and commerce services used by TheProGinge. Squarespace may process information about website visitors and customers on behalf of TheProGinge and may also process certain information for its own purposes.

Squarespace’s handling of personal information is governed by its own privacy policy and data protection terms.

8. International data transfers

Some service providers, including Squarespace and payment processing services, may process information outside the United Kingdom.

Where personal information is transferred internationally, appropriate legal safeguards will be used where required by data protection law.

9. How long information is kept

Order, transaction and accounting records will generally be retained for up to six years, or for any longer period required by law.

Other personal information will only be kept for as long as it is reasonably needed for the purpose for which it was collected. Information may be deleted or anonymised when it is no longer required.

10. Cookies

Cookies are small files placed on your device when you visit a website.

This website may use essential cookies for purposes including:

• Keeping the website secure
• Remembering items in your shopping basket
• Enabling checkout
• Processing purchases
• Remembering cookie preferences

These cookies are required for the website and store to function correctly.

Squarespace may also offer analytics and performance cookies that help provide information about how visitors use the website. Where these cookies are enabled and consent is legally required, they will only be used after you have made your cookie choice.

You can manage your preferences through the website’s cookie banner and through your browser settings.

Disabling essential cookies may prevent parts of the store or checkout from working correctly.

11. Security

Reasonable technical and organisational measures are used to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

The website uses Squarespace’s secure hosting and encrypted connections. However, no internet service can guarantee complete security.

12. Your data protection rights

Depending on the circumstances, you may have the right to:

• Ask for a copy of the personal information held about you
• Ask for inaccurate information to be corrected
• Ask for your information to be deleted
• Ask for the use of your information to be restricted
• Object to certain uses of your information
• Receive certain information in a portable format
• Withdraw consent where processing is based on consent

These rights are not absolute and may not apply where information must be retained for legal, accounting or contractual reasons.

To make a request, contact TheProGinge using the contact details at the beginning of this policy.

13. Complaints

Please contact TheProGinge first if you have concerns about how your personal information has been handled.

You also have the right to make a complaint to the UK Information Commissioner’s Office, commonly known as the ICO. Further information is available through the ICO website.

14. Links to other websites

This website may contain links to websites operated by other organisations, including social media platforms.

TheProGinge is not responsible for the privacy practices of external websites. You should review the privacy policy of any external service you visit.

15. Changes to this policy

This Privacy Policy may be updated when the website, store, service providers or legal requirements change.

The latest version will always be published on this page with the date it was last updated.