This Shipping Policy explains how physical TheProGinge orders are prepared and delivered.

Where we deliver

We accept orders only to destinations that are available in the shipping options shown at checkout.

We recommend launching with United Kingdom delivery first. If international delivery is later enabled, additional local taxes, duties, product requirements or consumer rights may apply.

Processing and fulfilment

Some products are made or printed after an order is placed.

Any estimated production or processing time shown on the product page is separate from the carrier delivery estimate.

During launches, limited drops or busy periods, processing can take longer. If a material delay affects your order, we will contact you where reasonably possible.

Delivery charges and estimates

Available delivery methods, prices and estimated delivery times are shown before you place your order.

Unless a different period is agreed with you, goods will be delivered without undue delay and normally within 30 days after the contract is made.

Delivery estimates are not guaranteed dates unless we expressly agree a guaranteed delivery date with you.

Tracking

Where tracking is available, tracking information will normally be sent to the email address used for your order once the parcel has been dispatched.

Split shipments

If an order contains products produced or stored in different locations, items may arrive in more than one parcel.

Where this happens, you will not be charged an additional delivery fee unless this was clearly shown before purchase.

Address errors

Please check your delivery address carefully before placing your order.

Contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after fulfilment has started.

If a parcel is returned because the address supplied was incomplete or incorrect, we may ask you to pay the reasonable cost of redelivery, except where the error was ours.

Lost, damaged or delayed parcels

If your tracking appears stuck, a parcel has not arrived within the expected period, or it arrives damaged, contact hello@theproginge.com with your order number.

We will investigate with the carrier or fulfilment partner and provide any remedy required by law.

International orders

If international delivery is enabled in the future, the checkout will show whether taxes or duties are collected by us.

Where local import duties, taxes or carrier handling charges are not collected at checkout, you may be responsible for them where permitted by applicable law.

International consumer rights can vary and mandatory rights in your country are not excluded by this policy.

Last updated: 4 September 2026